基于购买漏斗的社交媒体信息流广告效果研究--广告诉求和信息框架的作用
首发时间:2020-11-23
摘要:随着数字化的发展,社交媒体信息流广告逐渐被视为传播品牌故事、与消费者建立关系的强大工具,企业也越来越多地投资于该类广告,为了探究什么样的信息流广告能更多的吸引用户观看广告并最终购买,本文基于我国一家中型互联网保险公司在社交媒体平台-抖音上投放广告的数据,实证研究情绪诉求和信息诉求两种类型广告在消费者购买漏斗各阶段的效果差异,并在此基础上分析广告信息框架(得益框架vs亏损框架)的调节作用。研究发现:情绪诉求广告在购买漏斗初始阶段(引起注意)效果更好,可以吸引用户更多的观看广告信息;而信息诉求广告在下层漏斗阶段(产生偏好、购买)效果则更好,更容易使用户将产品纳入考虑集并最终购买。此外,广告诉求和信息框架交互影响广告的说服力,对于情绪诉求广告,采用亏损框架各阶段效果更好,而对于信息诉求广告,采用得益框架各阶段效果更好。本研究拓展了广告有效性、广告诉求以及信息框架等相关领域的研究,并且研究结论对于社交媒体信息流广告内容设计和投放策略的制定具有重要的指导意义。
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The Effectiveness of social media News Feed Ads Across the Purchase Funnel-The role of Advertising Appeal and Message Framing
Abstract:With the development of digitalization, social media News Feed Ads has gradually been regarded as a powerful tool to spread brand stories and establish relationships with consumers, so advertisers are increasingly investing in this type of advertising. In order to explore what kind of advertisements can attract more users to watch commercials and make final purchases, this paper empirically studies the effect of emotional and rational appeal advertising in the different stages of consumer purchase funnel, and explores the moderating effect of message framing (gain framing vs. loss framing) Using data from a mid-sized insurance company. This study finds that emotional appeal advertising is more effective in the initial stage of the purchase funnel (attention) and can attract users to watch more; while rational appeal advertising is better in the lower funnel stages (preference and purchase), making it easier to allow users to take the product into consideration and finally buy it. In addition, advertising appeal and message framing have an interactive impact on the persuasiveness of advertising. Specifically, for emotional appeal advertising, the loss framing is more effective at each stage, while for rational appeal advertising, the gain framing is better. This study expands the research in related fields such as advertising effectiveness, advertising appeal, message framing, and the research conclusions also have important guiding significance for companies to design advertising content and develop advertising strategies.
Keywords: purchase funnel advertising effectiveness Advertisement Appeals Message Framing
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基于购买漏斗的社交媒体信息流广告效果研究--广告诉求和信息框架的作用
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